Remote Service Agreement
Last updated: August 2026This Remote Service Agreement governs all remote technology support services provided by Nanicto LLC("Nanicto", "we", "us") to clients ("you", "the customer") through printer.nanicto.com and related Nanicto service channels.
1. Scope of Remote Support
Nanicto provides remote technology support only. All services are delivered via encrypted remote desktop sessions with the customer's explicit permission. Physical on-site visits, hardware repairs, and part replacements are explicitly excluded from remote support scope. Whether a specific problem can be resolved remotely will be determined after an initial diagnostic assessment.
2. Independent Provider Status
Nanicto LLC is an independent technology service provider. We are not affiliated with, authorized by, sponsored by, or endorsed by HP, Canon, Brother, Epson, Lexmark, Xerox, Samsung, Microsoft, Apple, or any other manufacturer or technology company referenced on our websites. All manufacturer names and trademarks belong to their respective owners and are used solely to identify the equipment we service.
3. Service Commitment
Nanicto technicians will diagnose the reported problem and determine whether it can be resolved remotely. We will communicate honestly about the nature of the problem, whether remote resolution is possible, and what steps are needed. We will never claim to have resolved a problem that was not resolved. If hardware replacement or physical repair is required, we will inform you clearly.
4. Refund and Cancellation
Service cancellations may be requested within 15 calendar days of the initial service transaction. If remote support, diagnostics, or configuration has already been delivered, a standard non-refundable labor fee of USD $99.00 per serviced device will be deducted from any refund. Digital software licenses and product keys are strictly non-refundable once issued or activated.
5. Hardware Replacement Goodwill Benefit
Nanicto Technology Care members with 3 or more years of continuous membership may be eligible for a one-time goodwill hardware replacement benefit, subject to review and approval. This benefit applies to a single device replacement per membership lifetime and is provided at Nanicto's sole discretion. This benefit does not apply to printer ink, toner, consumables, or accessories.
6. Customer Responsibilities
The customer agrees to: (a) provide accurate information about the problem and device; (b) grant permission for the remote session and maintain supervision during the session; (c) ensure they have the right to authorize support on the device being serviced; (d) maintain current backups of important data before any support session.
7. Limitation of Liability
Nanicto's liability for any service is limited to the amount paid for that specific service session. Nanicto is not liable for data loss, business interruption, or consequential damages. Nanicto recommends maintaining current backups before any remote support session.
For questions about this agreement, contact [email protected].