Refund & Cancellation Policy
Last updated: August 2026At Nanicto LLC, we are dedicated to providing reliable, expert remote technology care and printer setup assistance. This policy outlines the refund eligibility criteria, service labor deductions, and software licensing parameters for all service agreements.
1. 15-Day Service Refund Window
Customers may request a service cancellation and refund within fifteen (15) calendar days of the initial service transaction date. After the 15-day window has elapsed, service fees are non-refundable.
2. Delivered Service Fee Deductions ($99 per Device)
If our technicians have performed remote setup, diagnostics, driver installation, or troubleshooting on your printer or computer during the 15-day window, a standard non-refundable labor fee of USD $99.00 per serviced device will be deducted from the refund to cover technician time and remote infrastructure utilized.
3. Non-Refundability of Software Licenses & Product Keys
All digital software licenses, antivirus security packages, digital activation keys, and third-party utility allocations are strictly non-refundable once issued, delivered, or activated. Because software product keys cannot be returned to distributors or revoked once generated, digital license fees are fully non-refundable under all circumstances.
4. How to Request a Cancellation
To request a cancellation, email your invoice details to [email protected] or speak directly with billing support at (877) 326-0666. Approved refunds are credited to the original payment method within 5 to 10 business days.